A primary goal in the design architecture of our systems is to empower our customers to define and manage information that is displayed to users during the process of performing tests, entering product quality audits, and many other tasks within our systems. Basically, this means that nothing is “hard-coded” for a particular customer that would involve us to re-code or change. We remark that calls to us should only be to report a bug, or request added functionality. Of course, we are happy to respond to any support need, but our point is that we design into each system the flexibility for users to manage their information themselves.
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