Lyons Information Systems, Inc.® installed LQATS at Cintas Manufacturing
in July, 2003 in response to the need at Cintas to retrieve
and evaluate
quality performance across their worldwide enterprise. The
valuable and popular solution has become a day-to-day work
horse for the company.
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April 6, 2005
After many years of manual data collection and reporting,
in 2004 Cintas’ Quality Assurance Department contracted
the services of Lyons Information Systems, Inc.® to
develop a web-based quality database that is accessible
anywhere
around the world. Like any IT department, there were many
hurdles that had to be crossed in order to integrate a
privately developed system into the company network. Lyons
Information Systems, Inc.® met all the inter-company
challenges presented before being awarded the contract
and proceeded
to develop what many within the organization now describe
as a “tremendous tool”.
Now we have the capability of reporting audit findings from
the manufacturing plants, contractor facilities or internal
distribution centers in a matter of minutes. Prior to development
of this system, audit data had to be captured on hand written
forms, entered into Excel spreadsheets, sent to a designated
person, and consolidated for distribution. This exercise
usually required hours to complete.
We now have the ability to search the database for any number
of predetermined options, including but not limited to date
range, style number, purchase order number and / or auditor
and retrieve the expected data in only minutes. Selected
reports are also now available for analysis in a matter of
minutes.
We developed the system to allow us to measure each supplier’s
weekly, monthly and year to date performance. But another
terrific advantage of the system is each supplier can log
on with a unique username and password and can view their
performance for any given time period as well.
As other organizations within the company discover the benefits
of CQATS, they too, are inquiring who developed the system
and how can they incorporate it into their respective operations.
Many thanks go to Ed Lyons and the staff of Lyons Information Systems, Inc.® for being attentive to our needs and developing a
tool that has revolutionized our efforts at measuring quality
performance. The value of CQATS to my department and the
division is immeasurable.
Reuben White
Director, Quality Assurance
Cintas Corporation |
