Yes. Any customer system that is capable of exporting information in an ASCII format may be interfaced with QATS or GradeCard®. The automated export of information from a customer in-house system provides a periodic stream of data used by our systems. However, no physical connection is made between the in-house information system and the QATS or GradeCard® database. This one-way flow of information insures that data integrity and synchronization always exists between both systems.
No. A common web browser is sufficient to access and use any of our systems. Of course, each user must be validated to use any of our systems through common customer security practices.
No. The QATS database and support files may be placed on any server that supports the Microsoft operating system architecture. Of course, with any Windows application, resources such as memory and disk space should be maximized for best performance. Cross server architectures are possible with our systems.
A standard software maintenance support contract is available for purchase each year from LYONS. The maintenance contract enables the customer to obtain telephone and email support, 24/7, and obtain free upgrades to the base product whenever they occur. Customizations to a specific solution, and requested by a customer are available.
Yes, we off all customers of any system the opportunity to become a beneficiary of any system that was purchased at a very reasonable yearly beneficiary fee paid directly to EscrowTech International located in Linden, Utah USA. www.escrowtech.com
Yes. We offer turnkey hosted web based solutions to completely manage your application and database systems. Our hosting service releases our customers from the cost and aggravation of software and system management and maintenance. Our industrial-strength service is superior in its offerings of load balanced servers, multi-fiber Internet connections, redundant DS-3 backbone connections, and high service level guarantees.
Our solutions are fully web-based. They run on Internet Explorer browsers that are readily available in work environments. A customer may choose to host our solutions from behind their data firewall, or select our hosting services for full management of the solution(s).
Our un-hosted systems are licensed to companies as a one-time sale. No recurring license fees are collected after each sale, and no restriction on the number of users (seats) exists on any of our solutions.
Users of our systems are not required to have individual database accounts. The system database is only accessed by the specific application being used. Each user has a unique account within the system which also dictates access to areas of the application, reports, etc. The management of user rights and privileges to access system information is governed by arbitrarily created user roles that are created and managed by system administrator(s) of the customer using one of our systems.
A primary goal in the design architecture of our systems is to empower our customers to define and manage information that is displayed to users during the process of performing tests, entering product quality audits, and many other tasks within our systems. Basically, this means that nothing is “hard-coded” for a particular customer that would involve us to re-code or change. We remark that calls to us should only be to report a bug, or request added functionality.