General

How to Buy?

lisadmin on Tue, 03/03/2020 - 17:30

Value-based licensing that will scale with your business.

As a multi-tenant, cloud-based SaaS provider, Lyons Information can offer flexible pricing options.  Our standard model is User-Based pricing. Our pricing approach is straightforward, predictable and easy for customers to understand; as users are added cost will increase. 

Do your systems interface with mini and mainframe databases?

lisadmin on Tue, 06/06/2017 - 08:27

Yes. Any customer system that is capable of exporting information in an ASCII format may be interfaced with QATS or GradeCard®. The automated export of information from a customer in-house system provides a periodic stream of data used by our systems. However, no physical connection is made between the in-house information system and the QATS or GradeCard® database. This one-way flow of information insures that data integrity and synchronization always exists between both systems.

How are your systems supported?

lisadmin on Tue, 06/06/2017 - 08:25

A standard software maintenance support contract is available for purchase each year from LYONS. The maintenance contract enables the customer to obtain telephone and email support, 24/7, and obtain free upgrades to the base product whenever they occur. Customizations to a specific solution, and requested by a customer are available.

Do you offer hosting services for your web based solutions?

lisadmin on Tue, 06/06/2017 - 08:24

Yes. We offer turnkey hosted web based solutions to completely manage your application and database systems. Our hosting service releases our customers from the cost and aggravation of software and system management and maintenance. Our industrial-strength service is superior in its offerings of load balanced servers, multi-fiber Internet connections, redundant DS-3 backbone connections, and high service level guarantees.

Do you offer web-based solutions?

lisadmin on Tue, 06/06/2017 - 08:23

Our solutions are fully web-based. They run on Chrome/Internet Explorer/Microsoft Edge browsers as well as on mobile platforms that are readily available in work environments. A customer may choose to host our solutions from behind their data firewall, or select our hosting services for full management of the solution(s).

How are your systems secured?

lisadmin on Tue, 06/06/2017 - 08:22

Users of our systems are not required to have individual database accounts. The system database is only accessed by the specific application being used. Each user has a unique account within the system which also dictates access to areas of the application, reports, etc. The management of user rights and privileges to access system information is governed by arbitrarily created user roles that are created and managed by system administrator(s) of the customer using one of our systems.

© 2020 Lyons Information Systems, Inc.