A primary goal in the design architecture of our systems is to empower our customers to define and manage information that is displayed to users during the process of performing tests, entering product quality audits, and many other tasks within our systems. Basically, this means that nothing is “hard-coded” for a particular customer that would involve us to re-code or change. We remark that calls to us should only be to report a bug, or request added functionality.
Whether you are using any of our systems in a single laboratory or manufacturing facility or wish to expand your business reach across multiple facilities, our products are delivered with the built-in capability to expand to meet your business needs. No additional programming or modules to buy is necessary.
Once we agree upon the enhancement(s) to be made to your system, we provide a proposal containing the cost and delivery time of the change(s). As development changes are made, our customers may view the changes using a Microsoft web browser and navigating to our secure development website specific to the customer. In this way, enhancements may be used and tested by customer staff to insure that expectations are met and satisfied. All enhancements must be sanctioned by our customer before the changes are implemented into your production environment.